Privacy Policy
Datenschutzerklärung
We at ecomCoder take the protection of your personal data very seriously. This privacy policy explains how we collect, use, and protect your information when you use our AI-powered Shopify store builder platform.
1. Controller and Data Protection Officer
The controller responsible for data processing is:
ecomCoder GmbH
Musterstraße 123
12345 Berlin, Germany
Email: privacy@ecomcoder.com
2. Data We Collect
2.1 Account Information
When you create an account, we collect: name, email address, password (encrypted), company name, and billing information.
2.2 Store Data
We collect information about your Shopify stores, including store content, themes, customizations, and API credentials (encrypted).
2.3 Usage Data
We automatically collect information about how you use our platform, including IP address, browser type, device information, pages visited, and features used.
2.4 AI Interaction Data
We collect your prompts, commands, and interactions with our AI system to provide and improve our services.
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide and maintain our AI-powered store building services
- To process your payments and manage your subscription
- To communicate with you about your account and our services
- To improve and personalize your experience
- To train and improve our AI models
- To detect and prevent fraud and abuse
- To comply with legal obligations
- To send you marketing communications (with your consent)
4. Legal Basis for Processing
We process your personal data based on:
- Contract performance: To provide our services to you
- Legitimate interests: To improve our services and prevent fraud
- Legal obligations: To comply with laws and regulations
- Consent: For marketing communications and certain data processing activities
5. Data Sharing and Disclosure
We may share your data with:
Service Providers
We work with third-party service providers for hosting, analytics, payment processing, and customer support. These providers are contractually obligated to protect your data.
Shopify
We integrate with Shopify's APIs to provide our services. Your Shopify data is subject to Shopify's privacy policy.
Legal Requirements
We may disclose your data if required by law or to protect our rights and safety.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for the duration of your subscription plus 90 days. Usage data is retained for up to 2 years. You can request deletion of your data at any time.
8. Your Rights
Under GDPR and other data protection laws, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (“right to be forgotten”)
- Restriction: Limit how we process your data
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain types of processing
- Withdraw consent: Withdraw consent for data processing
- Lodge a complaint: File a complaint with a supervisory authority
To exercise these rights, contact us at privacy@ecomcoder.com
9. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.
10. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
11. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by email or through our platform. The updated policy will be effective upon posting.
13. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Email: privacy@ecomcoder.com
Address: ecomCoder GmbH, Musterstraße 123, 12345 Berlin, Germany
Last updated: October 25, 2025